Refund & Returns Policy

At Urvizo, we aim to process and deliver your orders safely and within the estimated delivery timelines.

Please read the following Shipping Policy before placing an order on our website.

1. Order Processing

Orders are generally processed within [1–3 business days] after successful confirmation of the order and payment.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may vary during sales, promotions, holidays, or periods of unusually high order volume.

2. Shipping & Delivery

Once your order has been dispatched, it will be handed over to our shipping or logistics partner.

Estimated delivery time is generally [3–7 business days], depending on your location and the availability of delivery services in your area.

Delivery timelines are estimates and may vary due to:

Location and accessibility
Weather conditions
Public holidays
Logistics or transportation delays
High order volumes
Incorrect or incomplete address information
Events beyond our reasonable control

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Urvizo may offer free shipping on selected products, orders above a specified value, or during promotional periods.

4. Order Tracking

Where tracking is available, customers may receive a tracking link or tracking number through email, SMS, WhatsApp, or other available communication channels after dispatch.

You can use the tracking information provided to check the status of your shipment.

5. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact number.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.

6. Delayed or Lost Shipments

While we work with reliable logistics partners, delivery delays may occasionally occur due to circumstances beyond our control.

If your order appears to be significantly delayed or lost in transit, please contact our customer support team. We will coordinate with the shipping partner and make reasonable efforts to resolve the issue.

7. Damaged Packages

If you receive a package that appears damaged, opened, tampered with, or otherwise compromised, please contact us as soon as possible.

Where appropriate, we may request photographs, videos, packaging details, or other information to investigate the issue.

8. Delivery Attempts

Our shipping partner may make multiple delivery attempts. Please ensure that someone is available at the provided delivery address to receive the order.

If an order is returned to us because of repeated failed delivery attempts, refusal to accept the package, or an incorrect address, re-shipping may be subject to additional charges.

9. International Shipping

[Urvizo currently ships only within India.] If international shipping is offered in the future, applicable shipping charges, customs duties, taxes, and other import-related costs may be the responsibility of the customer unless otherwise stated at checkout.